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Tenant FAQ
How long does it take to process an application?
It takes approximately 2 to 3 business days to process an application. The time frame may be extended if your landlord or employment references are either uncooperative or unavailable. Make sure the information you provide is accurate. An application would be denied if the information you provide to us could not be verified in a timely manner.
On what basis will my application be screened?
For complete application requirements, View Guidelines.
How do you verify my income if I am self-employed?
Self-employed persons need to submit their last two years tax returns documenting income sufficient to pay the monthly rent. The tax return should document income at least three times the monthly rent of the unit applied for.
What is the most common procedure for renting a property?
First, you should do a drive by of the property to be sure that the neighborhood is suitable and the appearance of the home is acceptable. After that, call the property management office to either schedule an appointment for the home or find out the time and date of scheduled showings.
Can I submit an application even if there is not a property immediately available that I like?
Yes. You may submit an application that we would hold if approved for the next available rental in your preferred areas and rental range. We will contact you when a property is available for which you qualify. A limited time frame will be provided for you to reserve the rental by placing a deposit on it.
If I meet all rental qualifications and I want to put a deposit on a rental, will you hold the rental property for me until I want to move in?
Not necessarily. Your application will be approved for a property subject to a definite agreeable date for starting rental payments. You may also be in direct competition with other qualified candidates and a decision process will have to be completed.
How much will I owe if I move in during the middle of the month?
One full months rent is due upon commencement. The following month will be prorated based on the number of days you had possession of the property during the first month, which will be indicated in your lease agreement.
After I rent a property, how do I get maintenance?
Notify your property management office of the problem and a maintenance coordinator will advise you of the procedure for the problem you are having.
Can I just deduct repairs I think are needed from my rent?
No. The rental agreement does not permit the tenant to fix or alter the rental property in any manner without the consent of the landlord. Even with the consent of the landlord the expenses can not be deducted from the rent without income tax or liability issues.
I need to move, what is the procedure?
Depending on the status of your lease, whether it's a month-to-month or a fixed term, you will need to contact the property management office for cleaning and vacating instructions. Tenants on month-to-month leases are required to provide 30 days written notice of their intent to end their tenancy (no exceptions). Month-to month tenants are responsible for paying each day's rent in the "Notice to Vacate" time period.
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